Manager, Marketing and Customer Experience

​​Position Type: Full-time | Location: Minneapolis, MN

Organization: United States Solar Corporation (“US Solar”)

Position Type: Full-time

Location: Minneapolis, MN

Employer Description:
US Solar makes solar energy accessible with simple solutions that are as good for the wallet as they are for the environment. US Solar is a developer, owner, operator, and financier of solar projects with a focus on emerging markets and community solar programs nationwide. Based in Minneapolis, this is a unique opportunity within a small, high-growth company to help residents reduce electricity costs with local, renewable energy.

Position Description: 
The Manager of Marketing and Customer Experience will make it easy for the sales team to acquire and retain residential customers through direct marketing, brand development, and process improvements.  
​
Lead marketing campaigns to bring new leads to the sales team. Build and refine the experience of a customer signing up for a subscription to a community solar garden. Respond to and solve customer service inquiries and improve the post-sale customer experience to maximize customer retention and satisfaction. Leverage that customer satisfaction to yield customer referrals. Lead US Solar ‘s brand development and support cross-functional teams to develop external marketing materials.  

Responsibilities:

• ​Build and execute marketing campaigns to creatively and effectively achieve acquisition goals and retain customers across multiple markets
• Develop and manage business processes and tools designed to streamline the acquisition and management of residential subscribers
• Oversee the US Solar website, social media platforms, press releases, and other forms of external communication
• Communicate directly with existing subscribers during customer service inquiries
• Manage one or more Customer Service team members as direct reports
• Work with the Director of Origination and Residential Sales Manager on the development of new sales campaigns, materials, and process/training improvements, etc.
• Support key functional teams, including commercial origination, legal, finance, and operations

Required Qualifications:

• At least four years of experience in marketing, customer relations, or similar role with a strong track record of success (preferred experience in solar, energy efficiency, or financial product)
• Bachelor’s degree in a relevant field of study
• Experience developing and executing sales campaigns, communication materials, and online tools that support a service sale
• Prior experience managing or leading cross-functional, dispersed sales or marketing teams to drive progress against key schedule and sales volume-related milestones
• Demonstrates understanding of multiple facets of marketing management, sales, customer service, and power marketing
• Excellent relationship-building and communication skills (verbal and written) with superiors, colleagues, partners, and stakeholders
• Detail-oriented and self-motivated achiever with ability to handle multiple priorities and deadlines 
• Problem solver
• Enthusiasm and passion for the renewable energy industry

​
Additionally, US Solar seeks personnel who are flexible, motivated, and responsible, and who would like to be part of a hard-working, good-humored team of individuals.
​
Interested Candidates
Please email cover letter and resume to: careers@us-solar.com
Email subject should read “Manager, Marketing & Customer Experience”.